If you need urgent medical attention outside of our opening hours, there is urgent after-hours care available via:

Our local Mildura Base Public Hospital Emergency Department 0350223333 available 24 hours a day.

Our local Urgent Care Clinic located at SCHS 137 Thirteenth Street Mildura which is open 7 days a week 9am to 4.30pm 0350225444

Victorian Virtual Emergency Department accessed online via filling in a registration form Patients – Victorian Virtual Emergency Department available 24 hours a day

Nurse-on Call accessed via phoning 1300 60 60 24 available 24 hours a day

Our practice encourages patients to give feedback, both positive and negative, and we have processes in place for responding to feedback.

Where possible patients are encouraged to raise any concerns directly with the practice team and attempts are made for a timely resolution of such concerns within the practice in accordance with our complaint resolution process.

Patients are welcome to call the Practice directly on 03)50029290 or email: reception@mildurafamilymc.com.au

If there are clinical matters you wish to raise with your GP, please write and address them directly via:

Mildura Family Medical Centre

PO Box 10075

Mildura VIC 3502

If the matter cannot be resolved, below is the contact details for the external health complaints agency for our Victorian State.

Victoria

Office of the Health Services Commissioner

Telephone: 1300 582 113

Web: www.hcc.vic.gov.au

Complaints that relate to privacy issues or concerns that cannot be resolved internally can be directed to the Office of the Australian Information Commissioner (OAIC).

Please be informed that we are a private billing clinic, and do not generally bulk bill.

Please see below fees applicable to standard and phone consultations.

Dr Phillis Jebron/Dr Rabin Vikrama/Dr Sukhwinder Marwaha

(Mon-Fri)

Standard <15 minute appointment $95.00

Long >20 minute but < 30 minute appointment $150

Prolonged Consultation > 30 minute appointment $180.00

Dr Indi Balasubramaniam (Thursday/Fridays)

Standard <15 minute appointment $95.00

Longer >20 minute but < 30 minutes appointment $160

Prolonged Consultation > 30 minutes appointment $180.00

Saturday Rates:

Standard consult <15 minute appointment $110

Long >20 minute but < 30 minute appointment $160

Prolonged Consultation > 30 minute appointment $200.00

Fees may change with no notice, and higher rates apply for Saturday, and emergency appointments.

All fees are payable on the day of your appointment.

Treatment Room fees

Please be aware that fees also apply for procedures performed in our treatment room, depending on the service. Please ask our friendly reception team for further information at the time of booking your appointment.

Services that are bulk-billed to Medicare:

Over 75 Health Assessments

GP Management Plans and Reviews

Annual Flu vaccine only appointment

Repeat Referrals and Prescriptions

Prescription requests without an appointment

These can be requested from your Doctor without you having to come in for an appointment through our online booking section; please be aware that they can take up to 3 working days to process. If you have difficulty requesting this online, please call the Clinic and we can assist you.

Our Doctors are only able to provide repeat prescription for ongoing medication/s that are not classed as a S8 medication. You also need to have attended an in-clinic appointment with a Doctor at our Practice within the past 6 months. The cost is of this service $30.

Referral request without an appointment

Our Doctors are only able to provide a repeat referral for you without an appointment to a health professional you have already seen previously for an ongoing issue.

These can be requested through our online booking section and please note you also need to have been seen at our Practice within the past 12 months. The cost is of this service $30 and this can take up to 3 working days to process. If you have difficulty requesting this online, please call the Clinic and we can assist you.

Test Results Notification Policy

As a patient, it is your responsibility to follow up on your test results. However, please be assured that:

We will notify you if a follow-up appointment with your GP is required to discuss your results

If your doctor has reviewed your results and no further action is needed, we will also inform you.

You will usually be notified through an automated text message.

Please also be aware that our friendly reception team cannot provide test results over the phone. They are only able to advise whether a follow-up appointment is necessary.

You are also able to request a copy of your results by asking your GP or reception, but please be aware that the GP needs to have reviewed the result prior to the release.

Recalls and Reminders:

As part of our commitment to providing quality healthcare, we may occasionally send you an SMS or email reminder to participate in a preventative health screening or activity relevant to your care.

To book an appointment or learn more, please contact our friendly reception team or book online.

If you prefer not to receive these reminder messages, simply let our reception staff know, and we’ll update your preferences.

Patients are required to book an appointment — either in-person or via telephone — for all repeat prescriptions, referrals, and medical certificates.

Please note: Urgent requests may be difficult to accommodate due to doctor availability and leave. We strongly recommend planning ahead to avoid delays.